BRAND REPUTATION MANAGEMENT SERVICES

We always know what’s going on with your brand. We’re listening and tracking everything said online, without missing a beat.

But that’s not all. We go a step further by responding to all your customers with personalized messages, making each of their brand interactions memorable. This is what makes us a desirable online brand reputation management partner.

Another online reputation management bonus for you is that we love data. We not only collect it on an hourly basis and collate it but we also derive insights to help your brand communicate with consistency across the digital sphere.

We offer an array of brand reputation management services.

01

Building brand reputation

Your online brand reputation management is important to us, resulting in a hands-on, always-on approach with quick turnaround times. We help shape public perception in your favor, through timely responses and personalized communication.

02

Treating your customers like they’re ours

We go above and beyond the required response, making each customer feel valued with personalized messages and timely responses to address grievances and answer queries, making them feel like they’re part of the brand.

03

Social analytics & cohort studies

Being a tool-agnostic social media reputation management agency, we work with various tools for optimum results. We map key insights from each of the tools to craft a story most relevant to the actual scenario.

04

Your own digital command center

As part of ORM services, we map analytics data from each social platform to the conversations originating from the audience to understand the chatter and rationalize it with data. This helps us gain perspective about the industry trends and identify things that can work for the brand in the future.

05

We’re always listening

As part of brand reputation monitoring, we listen to conversations on various secondary, tertiary platforms in addition to social media platforms to measure and monitor conversations around your brand.

06

Ecommerce response management

As a reputation management company, we promptly respond to all customer queries including delivery times and return policies, ensuring they have a pleasant brand interaction. We also actively seek to better their brand interactions by going the extra mile in our communication with them.

07

Chatter analysis & audience profiling

As part of online reputation management services, we analyze the chatter from various platforms to understand the feedback generated about the brand, its pain points, and what the audience dislikes. We also analyze the geo-demographic of audiences via search tools to understand audience search patterns and interest levels in the brand.

01

Building brand reputation

Your online brand reputation management is important to us, resulting in a hands-on, always-on approach with quick turnaround times. We help shape public perception in your favor, through timely responses and personalized communication.

02

Treating your customers like they’re ours

We go above and beyond the required response, making each customer feel valued with personalized messages and timely responses to address grievances and answer queries, making them feel like they’re part of the brand.

03

Social analytics & cohort studies

Being a tool-agnostic social media reputation management agency, we work with various tools for optimum results. We map key insights from each of the tools to craft a story most relevant to the actual scenario.

04

Your own digital command center

As part of ORM services, we map analytics data from each social platform to the conversations originating from the audience to understand the chatter and rationalize it with data. This helps us gain perspective about the industry trends and identify things that can work for the brand in the future.

05

We’re always listening

As part of brand reputation monitoring, we listen to conversations on various secondary, tertiary platforms in addition to social media platforms to measure and monitor conversations around your brand.

06

Ecommerce response management

As a reputation management company, we promptly respond to all customer queries including delivery times and return policies, ensuring they have a pleasant brand interaction. We also actively seek to better their brand interactions by going the extra mile in our communication with them.

07

Chatter analysis & audience profiling

As part of online reputation management services, we analyze the chatter from various platforms to understand the feedback generated about the brand, its pain points, and what the audience dislikes. We also analyze the geo-demographic of audiences via search tools to understand audience search patterns and interest levels in the brand.

Our Work

To have constant hyper-personalized engagement with our guests and imbue the feeling of “Tajness”, we used real-time updates, conversations, and insights to understand guest demographic patterns and strategically showcase guest experiences. We were able to successfully make Taj.Live synonymous with its name - live, real, and quick. Click to know more.

To recognize members, engage with prospects, and build a whole new digital community, we leveraged hyper-personalization, generated consumer delight, created campaigns through UGCs, and amplified positive mentions. We also showcased the most beautiful aspects of Taj resorts through a liaison with more than 75 resort managers across India and the globe. Click to know more.

A brand's reputation is one of its most valuable assets. It is built on the opinions of its consumers. What they say after they experience your product can enhance your brand or take away from it. This is where online reputation management services come into the picture.

At GOZOOP, we deploy a human approach to brand reputation management.

We not only constantly monitor your brand pages and respond to comments, but we do so with a human touch. We recognize that there is a person at the other end of the comment, and we engage with them.

Let’s end your search for online reputation management services, shall we?