Manage and improve your brands online customer service, ensuring efficient TAT, and closure rates, and increasing the brands negative to positive ratio.

Work with the Corp Comms team at a group level to ensure standardisation in ORM operations across all BUs, harmonising group data and ensuring visibility at the group level.

Crafting and promoting a coherent story to shape public perception and media coverage.

Monitor online conversations to gather insights and develop high-quality reports for informed decision-making.

Initiatives focused on enhancing the customer experience to drive more positivity and share of voice (SoV).

Leveraging influencers to shape and spread your brands message.

Strategies to handle and mitigate the impact of disruptive events on your brand.

Removing fake profiles, apps, and websites that violate community guidelines.

Taking down unauthorised use of protected intellectual property.

Tracking and tracing artificially created or altered content that appears real but is fabricated.

Investigating deceptive activities on social media platforms to exploit individuals or organizations.

Investigating digital devices to uncover and analyze evidence of cybercrimes.

Identifying the origin of a cyber incident and filing a First Information Report with authorities.

Removing online content that infringes copyright under the Digital Millennium Copyright Act.

Legal orders to stop activities that infringe on rights or are illegal.